Relaunch of the Webex Ambassador Program
Webex Ambassador Program
I am beyond excited to announce the relaunch of the Webex Ambassador Program. Our ambassadors are highly knowledgeable and the backbone of our Webex Community. Whether they’re sharing best practices, offering suggestions on project plans, answering technical questions, or presenting at Webex Community events, Webex Ambassadors add unparalleled value to Webex, the Community, and Webex users and admins.
Webex Ambassadors are lighting the way for seamless collaboration in their organizations while also sharing valuable feedback and knowledge with fellow Webex users and admins so they too can quickly accomplish their goals. Sound like you? Read on.
At Webex, we truly believe in powering an inclusive future for all. Part of this means building a product that betters the lives of our users and gives customers an experience they love. As the VP of Customer Success for Webex, I am always thinking about the success of our customers. If they’re unable to use Webex to simplify how work gets done, to meet their goals, or to collaborate effectively, it doesn’t matter how good we think our products are. Period.
We understand that our customers are our most valuable asset. They help drive smart innovation and their voices provide insight into how we can do better. We listen to their voices closely, so much so in fact, that we drive high-velocity adoption by harnessing the power of their voices and their vast knowledge.
Where customers go to share, learn, and amplify their voice
The Webex Community is where you’ll find these users, admins, adoption champions, and ambassadors. They act as the voice of the customer and share best practices, give feedback, and build knowledge among fellow community members to help make Webex even better.
Customers can easily make the jump from purchasing Webex to adopting and loving it quickly, all in the Webex Community. We connect customers using Webex with those responsible for adoption planning, integrations and deployment, and the Webex teams creating the collaboration vision of the future. This allows everyone to ask questions, share ideas, project plans, and best practices. With over 70,000 members, numerous customer events, and speakers discussing everything from adoption to technical walkthroughs, the Webex Community truly is your go-to space to discuss all things Webex.
Meet the Webex Ambassador Program
We recognize and reward our most active Webex fanatics in many ways, including an invitation to join our newly launched Webex Ambassador Program. This program is all about listening to the voices of our users to gain an understanding of their experience and how we can make it better.
Webex Community members make the best ambassadors because they’re on a mission to help others and to help Webex be the best product it can be by offering unique insights that help us deliver fast-paced iteration. Ambassadors use their voices to share intelligible and actionable insights with our product and adoption teams, which helps us create the best possible products with clear and scalable adoption blueprints.
So, what’s in it for you? When you become a Webex Ambassador, you’ll get:
- Tailored learning paths for users, IT admins, and adoption advocates
- Rewards and recognition for sharing knowledge and insights
- A chance to influence future Webex innovations
- Opportunities to amplify your voice
As you continue to learn and share your voice, the more access you’ll gain to advanced classes to continue your learning. You’ll also get the opportunity to meet with the Webex teams designing the collaboration tools of the future.
What kind of ambassador are you?
Whether you’re just starting out or know everything about Webex, we have varying levels of ambassadors based on education. You’ll start as a Webex Power User and work your way up from there. Check out each level below.
As a Webex Power User, you’ll gain access to a tailored learning path that will teach you everything you need to know about Webex and help you achieve the next level as an Associate Ambassador.
As an Associate Ambassador, you’ll dive deep into the details of effective technical and adoption practices. People at this level are typically leaders in the Webex Community.
Can you then level up to be a Professional Ambassador. You’ve already been tested on the most advanced levels of Webex products, including driving outcome-based adoption and workflow integrations that help drive continuous collaboration.
The top tier of our ambassadors—the Webex Experts—is a group of nomination-only members who comprise the top one percent of our program. They meet with our business regularly to influence our innovations, present at Webex Community events, and co-create adoption materials alongside our team.
This elite group builds bots and integrations, share real-world use cases, and drive innovation here at Webex. They even created the Aha! Portal that allows customers, partners, and internal teams to submit feature suggestions to our product teams. You can read about how this came to be in this blog.
Our ambassadors provide invaluable feedback, insights, and innovations to Webex, so we invest heavily in them and their development. We provide professional development, education, and networking opportunities for our ambassadors to ensure that we are providing equity and access for everyone.
Sound like you?
About the author
Meet Gaurav Verma, VP of Customer Success on the Cisco Collaboration Team. Gaurav has a wealth of industry experience that he uses to drive high-velocity, customer-first adoption here at Cisco. He’s passionate about creating high-value customer experiences through the development of culture, by leveraging new strategies and technologies, and by undergoing fast-paced iterations.
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