WebEx: Ideas in Motion

Tweeting, Posting, Searching: Is multi-tasking a virus or a human trait?

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We are reposting from our archives today because based on what we are seeing on Twitter, the crisis is not over. Multi-tasking seems to be even more rampant now as we Tweet, post, search, and share like crazy! Do you have the virus?
A study at The British Institute of Psychiatry showed that checking your email while performing another creative task decreases your IQ in the moment 10 points.

I've been in a good number of training sessions and meetings the past few weeks, so in catching up on my reading, I saw this apropos post from Nicholas Carr about the multitasking virus. Josh Waitzkin (of Searching for Bobby Fischer fame) initiated the discussion on Tim Ferriss' blog. Christine Rosen also weighs in at The New Atlantis.

The idea behind Josh Waitzkin's post, his experience watching today's students multitasking during a lecture from one of his favorite professors, has strong correlation to meeting behavior both in-person and online. We've all seen people bring their notebook PCs into a meeting. The rest of us are left wondering if they spend the time checking email, chatting in IM, and watching YouTube.

Bringing a notebook PC to a meeting is akin to chewing gum in same, so if you bring one, plan on sharing. Last week I participated in a couple meetings in which all the participants hunkered down for a couple hours at a stretch in a conference room to work on a project. We all brought our notebooks, but we actively used WebEx to share content, co-edit and transfer files. It definitely streamlined the process.

In fact, WebEx might help you reduce your need to multi-task! Because WebEx includes a visual component, we find people have an easier time focusing on the discussion than they do on a teleconference.

So is multi-tasking a virus? Do we need a cure? I'm not sure but I know I have it and no matter how hard I try - I can't seem to kick it!

Michael Caton is a Collaboration Evangelist at WebEx.

Update: Josh Waitzken published a great blog called, Seven Habits Essential for Tackling the Multitasking Virus that might help if you think you have a problem! In Auigust of this year, he wrote about his next visit to the same classroom one year later...things had not gotten any better.

  

October 27, 2009 in Business, Guest Post, Social Media | Permalink | Comments (0) | TrackBack (0)

Technorati Tags: Bobby Fischer, Cisco, Facebook, multi-task, search, Twitter, virus, WebEx, YouTube

Guest Blogger: Use The Public Channel For Better Customer Service

AVC_311 This guest blog is by Fred Wilson, a venture capitalist with 19 years experience and a great blog, AVC.. He helps people start and build technology companies out of New York City – which he’ll tell you isn't the easiest place to build technology companies, but its getting better. We believe ideas get better when they are shared – so does Fred. Check it out…

One of Mike Bloomberg's greatest achievements is the creation of the 311 service here in New York City. These 311 services operate in many large cities in the US and in Canada. The first one was in Baltimore in the mid 90s.

Apparently Bloomberg is a huge user of 311 himself and he calls all the time as he is driving around the city, reporting potholes and such.

We had a pothole in our neighborhood that I passed every day on my way to the subway. It was a big one and I'd watch car after car pound the hell out of their undercarriage as they made their way from Hudson onto Bethune street.  One day I stopped and snapped this photo with my Blackberry and posted it to Flickr (and then automatically to Twitter):

I added the following to the Flickr headline which became the tweet:

It would be great if you could twitter these in like: @potholenyc corner of bethune and hudson

Of course I could have called 311, like our Mayor does, and reported the pothole. But doing it this way does a bunch of things;

1) It saves the cost of staffing large call centers because computers can handle most of the processing of messages like this. There will still need to be humans at some part of this process, but the front end can certainly be automated.

2) You get an image of the pothole which should help the crews who fix them evaluate the worst ones and prioritize.

3) The photo and the twitter message is out there for anyone to see. Ideally this message would get routed, via something like our portfolio company outside.in, to the various local media in the neighborhood. If the messages have enough metadata in them, you could even create pages of local media based on the most common neighborhood issues (crime, infrastructure, schools, parks, etc)

4) The public discussion about the photo and related posts could be aggregated to create even more metadata and further identify the highest priority issues.

We see this "public channel" in action already with services like Comcast Cares on Twitter. Anyone can pick up the phone and call Comcast and tell them that their cable service isn't working. But the only people who know about that are the person making the call and call center rep taking it. When someone posts on Twitter that their cable service isn't working and directs the message to Comcast Cares, many people see that. Some of them may be other Comcast customers who might find out that their cable isn't working either. And as Comcast Cares elevates the issue, gets it fixed, and reports back, everyone gets to see that too. It's a huge win for Comcast. Anything that can make a cable company look better is a great thing and the use of the public channel is exactly that.

The public channel is just developing. It's in its infancy. Services like Twitter and Facebook are building key elements of it. But we need a lot more infrastructure to make this happen. I do not believe that the way this will happen is the creation of "enterprise services" that will be sold to local governments. I think we'll see things like GetSatisfaction and Uservoice develop that are consumer facing first and foremost that governments will be forced to adopt.

My friend John Geraci, co-founder of Outside.in, is developing a non-profit called DIYcity that is attempting to spearhead a movement along this idea. If you are interested in working on projects in this area, you should join DIYcity and start collaborating with others who are working in this space.

The public channel is the right channel for business and government. Most "customer support" issues are not confined to one person (just look at the comments on my American Express post for proof of that). So we should be using a public channel to talk to companies and institutions. They'll benefit and so will we.

Thanks Fred for a great post! We’d love to hear your ideas for making things better. Share then at PasstheBall.com  and follow us on Twitter. Ideas get better when they are shared.

July 29, 2009 in Business, Community, Guest Post, Ideas, Social Media | Permalink | Comments (0) | TrackBack (0)

Technorati Tags: 311, AVC, Fred Wilson, NYC, Twitter, Venture Capital, WebEx

Great Idea: Pop-Up Learning Tool Teaches in Tiny Bites

Popling Springwise ferociously tracks more than 400 global offline and online business resources, as well as taking to the streets of world cities with digital cameras at hand to bring brain food to entrepreneurial minds! To get your daily dose, you can subscribe here and in the meantime, enjoy this great idea for improving the environment.

"Divide and conquer" is a strategy that can be just as successful for tackling a task as it is for gaining power: break it down into small parts, and you have a better chance of succeeding. Such was the thinking behind DailyLit's books delivered in bite-sized portions, and a similar notion appears to be at work in Popling, a new online educational tool.

 

Users hoping to learn something new—whether it's French or trigonometry—begin by signing up for free with Popling and installing its Mac or Windows desktop software on their computer. They then subscribe to specific "poplings," or topics they want to learn. There are more than 150 poplings currently available, including 11 languages and topics in math, business, science and technology, among others.

 

Based on their choices, Popling's desktop software will display pop-up flash cards on their computer throughout the day, timed to the frequency they choose. A language card, for example, might display a new vocabulary word, or quiz the user on one they've already learned. If the user ignores a pop-up it will go away, but if they click on it, they can see the full version and answer the question it contains. Popling is also available in an ad-free subscription for USD 20 per year.

 

Easy-to-digest tidbits cater to consumers who seek gratification in smaller, easier-to-handle bites. Why not apply that to education, where the flash card already has a long history? Next, how about rolling out localized versions of Popling, tailored both to language and to culturally relevant topics?

Do you have an idea aimed at improving education? Come share it at PasstheBall.com. If you don’t, you can rate the ideas that are already there.

Ideas get better when they are shared.

 

July 16, 2009 in Education, Guest Post, Ideas | Permalink | Comments (0) | TrackBack (0)

Guest Blogger: Focus on Health, Wellness, and Balance in Child Athletics

Boy_Passing_The_Ball Great ideas get better when they are shared and as part of that effort, we have asked several people to share their ideas with us! Today’s entry was written by our guest, Chanpory Rith at LifeClever, an interaction designer with a fresh perspective on the world. You can subscribe to LifeClever here.

Every year, more children are playing sports. So why are they still fat?

With so many kids in organized sports like soccer and Little League, you’d think our kids would be getting healthier. In reality, the rate of childhood obesity and related health problems (diabetes, heart disease, hypertension, and perhaps even cancer) is increasing instead of decreasing.

Why? Because organized athletics focuses on the wrong thing: winning.

A mirror of professional sports, children’s athletics imposes a model of sports based on competition—not on health, wellness, and overall life balance. In short, it doesn’t consider the child as a whole.

By focusing on winning, our children aren’t learning basic concepts of diet, nutrition, or life balance. It’s no wonder our children’s health is suffering.

Children deserve better.

Here’s a radically obvious idea: Let’s look beyond competition and winning, and focus on the need for life balance. Below are some basic ideas about how to encourage a greater sense of healthy, balanced living in childhood athletics:

Think beyond the competitive playing field

Simply put, kids don’t have to compete on an organized sports team to get exercise and stay fit. Physical activity does not have to be a scheduled and structured event. Physical activity can and should be encouraged through everyday activity. Compartmentalizing it within the rigid confines of organized sports gives kids a disincentive to exert themselves in day-to-day life.

The solution is quite simple: encourage physical activity and exertion in the everyday lives of kids. Such encouragement can come in the most basic forms.

For instance, children should be encouraged, when reasonable, to walk to and from school. Depending on the surrounding neighborhood, walking to school can be an individual act performed by a single student.

Or it can be a more regularized approach to organized walking, like the program sponsored by the Safe Routes to School Program in Chicago. The program enables large groups of children to walk to school together, led by parent-chaperones. This safety-in-numbers approach fosters regular physical activity, while also acknowledging the dangerous realities kids may face on the way to and from school every day.

Other examples include encouraging kids to take the stairs, or to mow the grass, or to garden in the yard. The point is this: physical activity and healthier living can be nurtured on a practical, everyday level. It need not and should not end when our kids step off the field of play.

Get Disorganized!

Counterintuitive as it seems, recent studies show that nothing—including organized sports—reduces a child’s likelihood for becoming obese than regular participation in spontaneous “disorganized” sports like street hockey, bike riding, break dancing, and games invented on-the-fly by children themselves.

How can this be so?

Because, in organized team sports like baseball, basketball, football, and soccer, many children (especially ones who need physical activity the most) are always sitting in the bench, sedentary and waiting for their turn to participate. Instead of having all this idle time on their hands, these kids could be jumping into unstructured, fully engaging unorganized activities. They’re likely to have more fun because our kids can make their own rules and set their own terms for what they want to get out of the physical activity.

Overly organized team sports tend to confine kids’ natural sense of free play and physicality. We should nurture instead of stifling these tendencies. We should not favor the rigid structures of competitive team sports at the expense of spontaneous play where kids are more likely to be on the move all the time.

Encourage more involvement by women, especially mothers, in organized sports to promote a stronger sense of balance.

Some estimates put the number of “sports moms” in America around 45-50 million. Yet it’s still unusual to see a female coach in an organized sports league. It’s even more surprising to see women as administrators, managers, and decision-makers in kids’ sports leagues. It’s been nearly forty years after Title IX leveled the playing field for women to participate in sports among institutions receiving federal funds. To see so few women in athletic leadership positions today is troubling and just bad for our kids’ health.

Encouraging the participation of women—and especially of mothers—in the organized sports apparatus would enable kids’ sports to more closely reflect values culturally associated with women rather than merely reflecting more masculine ideals. It would put connectedness and collaboration on par with competition. The effect could balance the rather skewed winning-at-all-costs priorities that now make sports less fun and less healthy for kids.

Women are indeed the greatest untapped resource in kids’ sports. The increased participation of mothers especially could serve as a moderating influence on how children approach organized sports. This, in turn, could lead to healthier, more balanced attitudes among a broader range of children taking part in organized physical activity.

Do you have a great idea for improving sports? You can share it at PasstheBall.com. There you can also rate and comment on other ideas. And right now, you can also tell ESPN how to improve the ESPYs!

So come on, pass the ball!


July 13, 2009 in ESPY, Games, Guest Post, Health, Sports | Permalink | Comments (0) | TrackBack (0)

Great Idea: Bad Times Bootcamp - Free Fitness Classes for the Unemployed

Badtimesbootcamp Springwise ferociously tracks more than 400 global offline and online business resources, as well as taking to the streets of world cities with digital cameras at hand to bring brain food to entrepreneurial minds!

What to do after being laid off? For 26-year-old Alex Light, there was only one option: head down to the beach and get fit.

After losing his job in Dubai real estate, he set up Bad Times Bootcamp to help unemployed people get fit and get to know each other. A qualified personal trainer, Light set up his free fitness classes to help others stay active and stay positive. The group had its first session in March 2009, bringing together people in new but similar situations to share experiences and find the support they need.

Light now hopes to spread the concept across the globe, welcoming the possibility of sponsorship in order to keep the classes free whilst supporting himself and his new social enterprise. And when the downturn ends, he hopes that his classes will offer the employed a more valuable way to network; a LinkedIn in running shoes.

At WebEx, we believe ideas get better when they are shared. So do the folks at the ESPYs! They want to hear from you – what do you think they can do to make the ESPYs even better? Come share your ideas – about the ESPYs or anything else – at PasstheBall.com. And if you don’t any idea, help other ideas get better by rating or commenting on them!

Come on, Pass the Ball!


July 09, 2009 in Business, Guest Post, Health, Ideas, Sports | Permalink | Comments (0) | TrackBack (0)

Guest Blogger: Innovation Makes Recycling Accessible to Everyone

Recycling Great ideas get better when they are shared and as part of that effort, we have asked several people to share their ideas with us! Today’s entry was written by our guest, Dane Carlson at the Business Opportunities blog. Dane is an entrepreneur to the core, and always on the lookout for new opportunities. You can subscribe to the BizOpp blog here.

My best idea to improve the environment is to create a nationwide recycling pickup business that charges people to pickup their recycling.

Did you know that the first US recycling facility opened in 1896*? It is now over 110 years later and we have not come nearly as far as we could have. While many large towns and cities offer a recycling pickup program, they are not readily available to the millions of people who live in rural areas. Rather than limiting who can participate, a large countrywide program should be created so anyone, no matter where they live, can have their recyclable goods picked up directly from their home and taken to a recycling facility.

Running much like a garbage service does, a large truck could go around to each home weekly, biweekly, or even monthly, to pick up their recyclables. Once the truck has completed its rounds it would go to a regional facility where the where the materials could then be separated and distributed to centers where they could be recycled appropriately.

The actual numbers for recyclable materials, such as paper and plastic, are nowhere near as high as they could be. In 2006 a total of 53.4% of the paper used in the US was recovered for recycling. In that same year a total of 2,220,000,000 pounds in plastics were also recycled. While the numbers are definitely up from previous years, a system like this could only improve those numbers to a level they have never reached before.

This is not just an eco-friendly possibility but would also be a profitable business, because unlike most municipal recycling programs, the business would charge consumers to pickup and remove their recyclables. As more and more people become eco-conscious, they are trying to do the right thing but don't always know where to start. Paying a small fee to have your recyclables removed would be a great way to make a small contribution to the environment.

A service like this could make the business owner money and save the consumer from having to find and travel to the appropriate recycling facility in their area. People place more value on something that they pay for than what they get for free, so it is likely that people would develop friendly competitions with their neighbors to see who could have the most recyclable material at their curbside. There'd be status in being a recycler.

Anyone who would like to take this idea and form a business out of it wouldn't have to look far to get started. It would be easy to implement this business on a small scale in a local community. By establishing a firm business plan, gathering enough capital to get started, and determining a reasonable fee that the customer would be charged, they could easily take this simple idea and create a booming business.

Because of the money that could be made from the recyclable goods and the fee, the owner would be able to earn back their investment and earn a profit. Then, as consumer demand grew for this service, it could easily transform from a small business into a booming franchise. As a franchise they would be able to bring this beneficial service to households all over the country.

Have comments for Dane? Please post them! If you enjoyed this article, you might also like some of the other ideas popping up on PasstheBall.com. Come look, rate, comment and add your own!


June 30, 2009 in Environment, Guest Post, Ideas | Permalink | Comments (1) | TrackBack (0)

Great Idea: Promoting a fresh take on communal living

Wannastartacommune Springwise ferociously tracks more than 400 global offline and online business resources, as well as taking to the streets of world cities with digital cameras at hand to bring brain food to entrepreneurial minds! To get your daily dose, you can subscribe here and in the meantime, enjoy this great idea for improving the environment.

The word "commune" may connote images of long-haired hippies and failed experiments, but in today's ailing economy, that's no reason to abandon the concept altogether. So goes the thinking behind Wanna Start a Commune?, a website now in beta that's dedicated to promoting a fresh take on the communal-living idea.

Wanna Start a Commune aims to provide members with the tools they need to share resources of many kinds, whether or not they actually live together. The site's 24-page "Tools for Commune Starters" pamphlet—downloadable for USD 3—includes a "get started" checklist, resource-sharing guide, potluck and workshop planning tools, organizational documents and technology tips for managing and growing a commune. Commune-related events are in the works; meanwhile, interested consumers can follow the organization's three pilot projects currently underway in the Los Angeles area at CuldesacCommune.org.

In one pilot in Topanga, for instance, members are taking a communal approach to planting wildflowers, rodent control and building a new well, as well as carpooling and installing a communal pizza oven. The other two—one in Hollywood and one in Rustic Canyon—are teaming up to barter services, install a shared solar array, create a disaster preparedness plan and offer salsa dancing lessons. The group invites consumers interested in starting pilot projects of their own to contact the site for help.

There's nothing like necessity to make once-discredited ideas gleam anew with fresh possibility, and that's particularly true in this case given that neighbors are already forging new connections online and shoppers have begun teaming up to wield their ‘crowd clout’ for discounts and other benefits. The communes of the '60s may not have lasted, but who's to say a modern approach won't make them just what we need today?

Do you have an idea aimed at improving the environment? Come share it at PasstheBall.com. If you don’t, you can rate the ideas that are already there.

Ideas get better when they are shared.


June 25, 2009 in Environment, Guest Post, Ideas | Permalink | Comments (0) | TrackBack (0)

Guest Blogger: How to Improve Culture, Save the Gulf

Hurricane Great ideas get better when they are shared and as part of that effort, we have asked several people to share their ideas with us! Today’s entry was written by our guest, Chanpory Rith at LifeClever, an interaction designer with a fresh perspective on the world. You can subscribe to LifeClever here.

Imagine this: it’s 2050.

You're moving to a world-class city that rivals Paris, New York and London. Through ingenuity, this city has tamed dangerous environmental forces to emerge as a nexus of culture, business, and technology. You’re leaving your old home behind, because in this new city:

The past is both preserved physically and integrated symbolically into everyday life. Beautifully restored buildings respect history while coexisting with new and sustainable developments that look towards the future. This is not a soulless techno-utopia.

Thinkers and artists are flocking here to foster new innovation and culture...jobs are plentiful and housing is affordable...so where is this city?

Is it Amsterdam? A city that conquered the encroaching Atlantic Ocean that threatened to swallow it? Nope.

What about in East Asia, with its numerous artificial islands and rapid modernization? Nope.

Or perhaps it’s Dubai, the logical culmination of its extreme urban development in the desert? Nope.

It’s New Orleans, USA..

That’s right, the Gulf Coast. After the Hurricane Katrina, New Orleans is ripe for a massive resurrection that will restore our hope in America and set an example for the rest of the world. Here's how:

1. Minimize the risk of catastrophic flooding through hydraulic engineering on a massive scale.

How: The storm surge of Hurricane Katrina exposed forever the inadequacies of the century-old federal flood protection system, with its ad hoc system of sandbag fortifications, crumbling levees, and feeble floodwalls. But it need not be this way. The Dutch, over the course of the 20th century, incredibly pulled its lowlands (and really, Amsterdam) from its early Atlantic grave. Maybe we should give the Dutch a call to pick their brains on the subject of hydraulic engineering.

Benefit: Prevents the next Katrina-like disaster while generating jobs and attracting leading innovators to the city.

2. Once tamed, begin to harness the power of the Gulf itself to explore and understand its still-hidden mysteries.

How: As a vast interior ocean basin and emptying point of America’s mightiest river, the Gulf is one of the world’s largest bodies of water. It’s location as a key strategic hub of commerce in the Western hemisphere makes the relative lack of scientific and geological understanding of the area stunning. The Gulf deserves to be explored and understood—always responsibly—for the sake of making the most of what we have. Why not dedicate swaths of the Gulf to non-exploitative field experimentation in the research sciences? Why not invite scientists of international acclaim to come work in the world’s largest research department to add their ingenuity to our own?

Benefit: Beyond the potential for discovering more fossil fuels, the Gulf Coast could also serve as the greatest working natural laboratory for research scientists in the country, if not the world. The still-young and woefully-neglected research in the fields of renewable energy resources (hydroelectric power, ocean energy, and geothermal energy) could see significant breakthroughs, if the Gulf were dedicated to their continued development and growth.

3. Collaborate with—and not compete against—the international community to broaden the range of the possible.

How: Part of rebuilding New Orleans means, not only asking Americans to participate, but reaching out to the world. We must invite world leaders, artists, and thinkers to participate in revitalization projects. For example, create collaborative projects for large public art installations, new educational models, preventative health care and sustainable housing solutions.

Benefit: The whole world has a stake in the survival of New Orleans. If its mysteries and passions are lost to history, it is all of humanity that will be deprived of its audacious charms and rich heritage. The renaissance of New Orleans will reawaken real American national purpose and patriotism while engendering respect from the international community. It could also serve as a bridge in rebuilding the half-century of needless animosity between the United States and its Gulf neighbor, the island of Cuba.

4. Promote New Orleans as a true American melting pot of ideas, peoples, languages, cultures, and social values.

How: The longstanding multi-ethnic and diverse Creole culture of the

Gulf Coast region including New Orleans have produced unique cultural breakthroughs like jazz and Cajun cuisine. New Orleans can stand as the ultimate symbol of American diversity and the ability to create new cultural forms through the nurturing of difference.

Benefit: It is now often considered the “most unique” city in America. In the future, it can be the “most unique” in the world, while attracting ever more varied and exotic cultural influences from the rest of the world, breathing life and sustenance into the new old city.

Why it matters to you!

1. Jobs, Jobs, Jobs! For scientists, engineers, urban planners, skilled craftsmen, and laborers. The perfect place and opportunity to retrain Big Auto’s Lost Generation.

2. The New Economy will demand full and efficient utilization of all our national resources. Resource management will become more important as the “greening” of the economic and social life moves forward. Research concentrated in the potentially giant organic laboratory of the Gulf Coast could provide the spark for true breakthroughs in resource management and efficiency. The United States would finally shake its well-deserved reputation as a resource hog and move forward with the rest of the world in creating more sustainable approaches to efficiently and responsibly managing the resources we have.

3. Because "We the People" simply cannot afford to lose the nerve center of authentic American cultural production. As American culture becomes dominated more and more by suburban sameness, it’s ever important to preserve and promote the unique, rich, and meaningful aspects of American life and history. Without rebuilding New Orleans, a unique part of American culture could simply be lost in the next hurricane. But with enough focus and support, New Orleans can become the Amsterdam of the Gulf.

Have comments for Chanpory? Please post them! If you enjoyed this article, you might also like some of the other ideas popping up on PasstheBall.com. Come look, rate, comment and add your own!

June 23, 2009 in Environment, Guest Post, Ideas | Permalink | Comments (1) | TrackBack (0)

Guest Blogger: How to improve communication? Shower people with humanity

Humanity We believe great ideas get better when they are shared - that's why we started PasstheBall.com. As part of our efforts, we have asked several people to share their ideas with us in our blog! Today’s entry was written by our guest, David Allen Ibsen, CEO and founder of 5 Meetings Before Lunch and author of “5 Blogs Before Lunch”.

There’s plenty to divide us—geography; cultural and racial background; gender and age; language and education; political views and intelligence, etc. etc. But there is something we all have in common—we are all human, and we are influenced by the behavior of those around us.

As we are all human, it should seem simple to demonstrate “humanity” to others. But sometimes we forget the value of inserting humanity to every interaction in our lives. And it is when we forget about humanity that anger, and aggression, and fear result.

Being human—demonstrated through friendliness, openness and simply listening and connecting with others, can transform behavior from surly to friendly in a matter of seconds.

The type of humanity I’m talking about could be seen as “being polite” or “being friendly” it is simple behavior that can make someone’s day. And that someone might be you.

They say that showing gratitude to others brings happiness to the giver. Another way of saying this is that sometimes it is better to give than receive.

So what do I mean by “humanity”—it is the simple act of remembering that everyone you come in contact—from your wife, to the train conductor, to the elevator repair guy, is dealing with a somewhat similar set of ups and downs that you are.

Humanity sometimes gets lost while typing a text message or rushing to get your Vente Vanilla Latte before the conference call starts. When was the last time you looked the barista straight in the eye and said “thanks. I really appreciate your service” or started a email message with “Hello Steve, I hope you had a great weekend…” As we live more and more of our lives outside of a face-to-face world, it seems that humanity is getting a little lost.

And that’s just a darn shame—and a missed opportunity for a happier, more productive and less stress-ridden life.

Here are three recent examples of witnessing the value of humanity at work:

Case #1:
I had a client come into my office on Monday morning and immediately begin to pelt me with barrage of questions about the “status of this,” and “the location of that,” and “the cost of doing this thing or that.” After he finished this rather aggressive, and one-way communication towards me, I simply looked at him, smiled, wished him a “good morning” and begin answering his questions. By stopping for a moment, and by acknowledging the humanity in the room, I disarmed his aggressive behavior, and brought our conversation to a much more human—and productive level.

Case #2:
While traveling through the airport last month, I said hello to the TSA (Transportation Safety Administration) security officer as she checked my boarding pass and ID. I asked her if she was having a good day, and smiled at her. At first she looked at me like I was from another planet, then she smiled back and said, “thank you for asking. Yes, today is a good day.”

Case #3:
I was at lunch the other day at a restaurant in New York City, where I witnessed two young men—neither over the age of twenty, sat down to have lunch, ate some bread and drank some water, then decided not to stay for lunch. They very graciously left a big tip for the waitress, and explained their plans to her before they departed. It was a simple gesture that made both the young men and the waitress. If they had left without this very human interaction—both parties would have felt bad—the men would have felt they cheated the waitress, and the waitress would have been angered by the men’s impolite behavior.

So here is my checklist for living a happier life, and turning frowns upside down with everyone you come in contact with:

Show gratitude to everyone who demonstrates humanity towards you—it is easily done with a smile or a “thank you.”

Put yourself in the other person’s shoe before you lash out at someone—take a minute before you growl or yell.

Imagine, with delusional positivity, that no one around you is there to hurt you, anger you or inconvenience you—the fact is, 90% of the time they’re not!

And, always remember singer/songwriter James Taylor--“Shower the people you love with love, show them the way that you feel.”

Have comments? Please let us know. If you enjoyed this article, you might also be inspired by Ken Blanchard who recently conducted a WebEx on leadership in business and spoke specifically to the role of humanity as a key ingredient of good leadership.

June 16, 2009 in Business, Guest Post | Permalink | Comments (2) | TrackBack (0)

Great Idea: Peer-to-peer camping grounds (renting out the back yard)

Singlespotcamping Springwise ferociously tracks more than 400 global offline and online business resources, as well as taking to the streets of world cities, with digital cameras at hand to provide brain food for entrepreneurial minds! To get your daily dose, you can subscribe here and in the meantime, enjoy this great idea changing the face of travel around the world.

Camping, an ancient form of holiday accommodation, is now going peer-to-peer: Single Spot Camping connects anyone who owns a suitably sized piece of land (‘even your garage entrance’, says the site) with those looking for a place to pitch their tent.

Like the more established concept of couch surfing, the Swedish startup aims to create travel experiences that are more unique and personal than staying at a regular camping ground. Additional benefits are the small stream of income created for hosts, and the fact that—unlike with couch surfing—both guests and hosts can maintain a sense of privacy.

The price for listing a camping spot is 400 Swedish Krona per year (approximately 60 US dollars). Any plots of land sitting empty in Sweden, Norway, Denmark, Finland, Australia or the United States can currently be registered, with the site aiming to become popular with campers and site owners in Europe, North America and Australia.

Do you have an idea pertaining to travel? Come share it at PasstheBall.com. If you don’t, you can rate the ideas that are already there. Ideas get better when they are shared.

June 11, 2009 in Environment, Guest Post, Ideas, Travel | Permalink | Comments (2) | TrackBack (0)

Go ahead, pass the ball

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