The quickest way to get help is to contact our support departments directly. While we do our best on Twitter to respond to issues, we don't have access to the same tools they use in customer service and technical support.
Customer Service and Sales
If you have a sales need (need a new account or a larger meeting), contact sales. Their number is 877-509-3239 in the United States. You can also reach sale via this request form.
If you have an account and need to talk about billing or make administrative changes, you need to submit a form and write down your support case number. Then, if the case is urgent, you can call the following appropriate phone number - they will ask for your case number:
- United States: 866-863-3903 (or +1-916-861-3164), from 6:00am to 5:00pm (Pacific Time) Monday-Friday
- Australia: 1800 493 239 (option 3) and New Zealand 0508 555 607 (option 3), from 9:00am to 6:00pm (Sydney Time) Monday-Friday
- India: +91 (0)80 42501698, from 8:30am to 4:30pm (India Standard Time), Monday-Friday
- United Kingdom: 0800 389 9772 (or +44 161 250 0706), from 8:00am to 6:00pm (GMT), Monday-Friday.
- Find additional numbers here (on the lower part of the page).
Start here. You will need to fill out a "ticket" to open a support case. It does ask for a lot of information but not all of it is required. This will speed time-to-response so please fill it out and submit the ticket. There are also links on that page to our Knowledge Base which has answers to a lot of standard questions.
When you are done with your ticket submission, you should see a page at the end with phone numbers. You will need your ticket number when you call (write it down). If you need help urgently, follow-up the ticket submission with a phone call to one of those numbers.
Frequently, folks just want to make sure WebEx is working. There's a way you can check (before the big meeting). Here's the link to our Join Meeting Test page.
The other common question we get is about converting WebEx recordings. The tools you need are here on the WebEx Player page.
It's time to escalate.
You can reach out to the social media team directly. We ask you try the methods above first because we don't have access to the tools these departments use. But we also understand things can break and we want to do everything we can to make sure you have a good experience.
We need some information so we can escalate your issues internally. We have a short list here that outlines the information we'll need from you to get things moving and then our email address where you can send the information.
We hope this helps. We appreciate your business. Thank you.